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Offline message became to ??? when the user login in the morning

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Hi, currently we got a problem is one user sent a offline message to a offline user, the offline user came to office next morning, he can receive all the message but the message became to ???.

I checked my server, the current offline cache size is 0.02M(cache summary), but in offline messages, Current size of all offline message: 86.78 MB.  I'm not very clear what's different between this two function or actually they are the same?

 

Another question is how to clean the offline message(server settings), for the cache I know there is a option to clean. But for the offline message, I didn't find where to clean it.

 

 

Thanks.


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