This is my first post so if this is in the wrong place or incorrectly posted please let me know -
I've set up a little linux VM to host Spark for our company. The server itself is up and running and things are working as expected. After setting the server up I installed the Monitoring Service plugin and was able to get into archiving and view conversations. This was an important part of the install as without it management doesn't want the system to remain in place. That being said in the last couple of weeks we haven't had any reason to check chat logs and recently noticed the archiving menus are gone. When logged in we have the following options (see attached) but no way to view logs based on user or date like we used to. I've used Spark at two companies but this is the first install I've been in charge of managing so my understanding of the inner workings is shaky. I've restarted the VM hosting it, removed and reinstalled the Monitoring Service plugin, tried different browsers to see if perhaps it was just a problem displaying the menus but I can't make any headway. Any suggestions would be appreciated!
I should add the following info -
We're running Openfire 4.0.1 with Monitoring Service 1.5.1